We help you prepare your claim.
Photos, checks performed, the identified source and recommendations: the report brings together the information to submit. We aim to deliver it within 24 hours of the inspection.
The team can discuss whether you can wait for reimbursement without paying upfront. The terms must be confirmed in writing for your claim before the inspection.
Who arranges leak detection?
In a jointly owned building, contact your insurer and the building's managing agent (syndic). They can tell you who should arrange the investigation, what access is needed and which supporting documents are expected.
What is France's IRSI insurance agreement for?
It can govern how insurers handle a water damage claim between them. Whether it applies depends on the case: your insurer will confirm the procedure to follow.
Points to check
- Approval to cover leak detection costs.
- The amount covered, any excess and any upfront payment.
- The supporting documents and deadlines required.
- Separate cover for repairs and resulting damage.
The inspection report
It documents the observations, checks and conclusions. It provides the technical details for the claim; it does not guarantee reimbursement on its own.
Questions to ask before leak detection
Should I contact my insurer?
Contact them to report the situation and find out about the procedure, supporting documents and cover. In a jointly owned building, the managing agent may also be a useful contact.
My insurer has suggested its own contractor. Can I choose another?
Ask your claims handler which conditions apply to your case before appointing another company.
What if the investigation is inconclusive?
The report specifies the checks performed, limitations encountered and any further investigations proposed. Their terms must be agreed before another visit.
To prepare your enquiry
Leak detection and insurance: questions to ask before the inspection ↗